Panama City Beach, Florida / Warranty Claims
Something Not Right? Let's Fix It.
Our in-house warranty team handles most claims directly, without routing you to a manufacturer's support line. Tell us what's going on below.
File a Claim
Tell us what's happening.
The more detail and photos you can include, the faster we can diagnose the issue before a technician is even scheduled.
Active leak, no power, or a safety concern? Don't wait on the form. Call us directly.
Call 850.234.7800 ext. 231
Warranty Claim Form
Attach photos if you can. Our team reviews every submission personally.
Warranty Support
We handle most claims ourselves.
Our warranty department manages equipment, finish, and installation issues on the pools we've built. Some manufacturer-specific claims may fall under the equipment maker's own warranty terms instead — if that's the case for your issue, we'll let you know and help point you in the right direction.
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Equipment & Automation
Pumps, heaters, filters, salt systems, and control panels.
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Plaster & Finish
Cracking, discoloration, or texture issues in the interior finish.
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Decking & Coping
Settling, cracking, or drainage issues around the pool deck.
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Leaks & Structural Concerns
Suspected leaks, shifting, or anything affecting the shell itself.
Questions
Warranty claims, answered.
A few things people usually want to know before filing.
How long does the claims process take?
It depends on the issue. Our team reviews every submission and reaches out to schedule a technician, or ask follow-up questions, usually within one to two business days.
Do I need to know if my issue is under warranty before I submit?
No. Submit the form with what you're seeing and we'll sort out coverage on our end. If something falls outside what we handle directly, we'll tell you and point you toward the right next step.
What if I'm not sure what's causing the issue?
That's fine. Describe what you're noticing, and add photos or a short video if you can. Our team can often narrow things down before a technician ever visits.
Can I request a specific appointment window?
Yes. There's a spot on the form to note your availability. We'll do our best to work around it once we reach out to schedule.
Still Have Questions?
Talk to our warranty team directly.
Sometimes it's easier to just call. We're happy to walk through it with you.
Call 850.235.0095